Terms and Conditions

Terms and Conditions of Airport Taxi Bristol

Amendments

Airport Taxi Bristol is happy to change or amend your booking date/time at no additional cost if this is more than 24 hours prior to booking and your first-time amending with the Terms and Conditions of Airport Taxi Bristol .

Should you need to change or amend your booking within 24hrs of your booking time we will charge an amendment fee of £20.

Amendments to date/time thereafter the first time will be charged at £20 each time.

Payments and Deposits

We are happy to change or amend your booking date/time at no additional cost if this is more than 24 hours prior to booking and your first-time amending with the Terms and Conditions of Airport Taxi Bristol.
We accept debit/credit card payments only. Please note your booking may be subject to additional waiting time and or car parking charges. Please ask for details.

Refund Policy

Seaports and Airport Bookings

If you are not at the prearranged meeting point we will do our best to contact you. If we cannot contact you and you fail to contact us after a period of 30 min we will void the booking but you will be liable for the full fare.

All other Pickups (Non-Airports)

Failure to be ready to leave the designated pick up point within 5 minutes of your booking time will void the contract, and any monies paid to Airport Taxi bristol will be non-refundable.

Missed flight/connection

Please note if you have missed your flight/connection and have not given us more than 12 hours’ notice, your booking will be cancelled and there is no refund. If you have given us more than 12 hours notice we will amend your booking and collect you at your new booking time.

Cancellation Policy

At Airport Taxi Bristol, we understand that travel plans can change. You may cancel your booking at any time, but cancellation charges apply depending on how much notice you provide.

More than 24 hours before your scheduled pickup

You will receive a refund of any deposit paid, minus a £20 administration fee.

Between 6 and 24 hours before your scheduled pickup

A cancellation fee of £50 or the total booking fare, whichever is lower, will apply.

Less than 6 hours before your scheduled pickup

The full booking fare will be charged. No refund will be provided under this cancellation policy.

Important Information

• Cancellation notice periods are calculated from your scheduled pickup time.

• All applicable cancellation charges will be explained in our Terms & Conditions.

• Any refund due will be calculated after applying the relevant cancellation fee.

• Nothing in this policy affects your statutory consumer rights.

Diverted Flight

Please note if your flight is diverted and lands at another airport your taxi will be automatically cancelled and there will be no refund. Should you return to the Airport and need our services you will need to make a new booking and re-pay for your booking.

Airport/Seaports

For airport and seaport collections, we provide 30 minutes of free waiting time from the actual flight landing or vessel docking time.

Passengers should contact their driver within this 30-minute allowance if they are delayed.

Where additional waiting is available and agreed with the driver, a waiting charge of £15 applies for up to 30 additional minutes.

If you cannot reach the agreed pickup point within the free waiting period, please contact us as soon as possible. Additional waiting and any applicable parking charges will be explained before the driver continues waiting.

If we cannot contact you and you do not attend the agreed pickup point, the booking may be treated as a no-show in accordance with the applicable cancellation and refund terms.

Non-Airport Journeys

For non-airport journeys, we provide 5 minutes of free waiting time from the scheduled pickup time.

If the passenger is not ready within this period, an additional waiting charge of £15 for up to 30 minutes will apply, subject to the driver’s agreement.

Passengers must contact their driver within the initial 5-minute waiting period if they expect to be delayed.

Additional waiting is subject to driver availability. The driver reserves the right to decline a request to wait beyond the free waiting allowance.

If the driver cannot accommodate the additional waiting time, the booking may be cancelled in accordance with our cancellation terms.

Luggage

All luggage Must go in the luggage compartment of the vehicle, we do not take luggage inside the passenger area – this is to prevent damage to the vehicle and for safety in case of an accident.

We are not responsible for any damage to luggage.

All luggage must be in suitable travel cases I.e no large open carrying bags – we are not a removal company.

Food and Drink

All our vehicles have a strict no eating or drinking policy and doing so will result in a £50 fee. You may drink water only.

Fouling Charge

Please note the fouling charge is a maximum of £100, this is driver dependant and he/she may charge up to this amount.

Late

Although we pride ourselves on the service we provide occasionally due to circumstances beyond our control I.e traffic/breakdown, we may be late for your collection in this instance, we will make you aware of your new eta. If you decide to cancel and make your own way we will issue a full refund however if you decide to wait and our driver arrives at your new time then no refund will be given please do not ask for compensation afterward.

Bristol Airport Collections

Your driver will contact you by phone or text to confirm the agreed collection point.

Bristol Airport collections normally take place at the designated Drop Off & Pick Up Car Park at the Transport Interchange, approximately 3–5 minutes’ walk from the terminal, subject to applicable airport access arrangements.

Please follow the pickup instructions provided in your booking confirmation. Any applicable airport pickup or parking charges, including whether they are included in your fare or payable separately, will be disclosed before your booking is confirmed.

Meet & Greets

Where a Meet & Greet service has been booked and confirmed, your driver will contact you with the agreed meeting instructions.

A name-board greeting may be provided at an appropriate permitted meeting location, subject to Bristol Airport’s access arrangements.

If a paid Meet & Greet service cannot be provided as agreed, the Meet & Greet charge will be refunded. Your airport transfer booking will remain subject to the applicable booking terms.

Additonal Items

Child seats can be requested at an additional cost of £12 per child seat, please provide the age of the child and the seat required in the notes.

Although child seats are not a legal requirement in a taxi, we can provide them.

Please note these are limited and can not always be guaranteed, priority will be given to journeys of more than 20 miles.

Payment can be made prior to journey completion by phone or in the car with the driver.