Privacy Policy

Last Updated: 4 November 2026

At Airport Taxi Bristol, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your data when you visit our website or book our taxi services.

Who We Are

Airport Taxi Bristol provides airport transfers and private hire services across Bristol and the UK.

Trading Name: Airport Taxi Bristol

Data Controller: [Insert legal company name or sole trader’s legal name]

Address: 9 Ashley, Kingswood, Bristol BS15 9UD

Email: info@airport-taxi-bristol.co.uk

Phone: 0800 246 5418

Website: https://airport-taxi-bristol.co.uk/

Information We Collect

When you use our website or booking services, we may collect:

• Your name, email address and telephone number.

• Pickup and drop-off locations.

• Booking dates, journey details and flight information.

• Passenger numbers and vehicle preferences.

• Payment confirmation and transaction details.

• Information shared through contact forms, telephone calls, emails or WhatsApp.

• Basic website usage information, including IP address and browser details.

We only collect information necessary to provide and improve our services.

How We Use Your Information

We use your information to:

• Process and confirm taxi bookings.

• Arrange drivers and airport transfers.

• Send booking confirmations and journey updates.

• Contact you regarding your reservation.

• Process payments and refunds.

• Respond to enquiries and complaints.

• Maintain website security and improve our services.

• Meet applicable legal and accounting requirements.

Legal Basis for Processing

We process your personal information under the following lawful bases:

Contract: To arrange and provide your booked taxi services.

Legal Obligation: To maintain financial records and comply with applicable laws.

Legitimate Interests: To manage customer enquiries, maintain security and improve our services.

Consent: For marketing communications and optional tracking activities where legally required.

Cookies

Our website uses cookies to support website functionality and improve the visitor experience.

Some third-party services, including Google Analytics, Google Maps and booking tools, may also use cookies.

You can manage or disable cookies through your browser settings. Some website features may not work correctly when certain cookies are disabled.

Where legally required, we will obtain consent before using non-essential cookies.

Sharing Your Information

We do not sell or rent your personal information.

We may share relevant information with:

• Assigned drivers to complete your journey.

• Payment providers to process transactions.

• Booking, hosting and technical service providers.

• Email and communication services, including WhatsApp.

• Legal or regulatory authorities where required by law.

Some service providers may process information outside the UK. Where applicable, we use appropriate safeguards required by UK data protection law.

How Long We Keep Your Information

We retain personal information only for as long as necessary for booking administration, customer service, accounting and legal purposes.

Financial records are retained for the period required under applicable tax and accounting laws.

Information is securely deleted or anonymised when it is no longer required.

How We Protect Your Information

We use reasonable security measures to protect personal information against unauthorised access, loss or misuse.

These include secure website connections, restricted administrative access and appropriate technical safeguards.

Although we take precautions, no online system can guarantee complete security.

Your Privacy Rights

Under UK data protection law, you may have the right to:

• Request access to your personal information.

• Correct inaccurate information.

• Request deletion of your information where applicable.

• Restrict or object to certain uses of your information.

• Request data portability where applicable.

• Withdraw consent where processing relies on consent.

To exercise your rights, email info@airport-taxi-bristol.co.uk.

We normally respond within one month, subject to applicable legal requirements.

Marketing Communications

We may send promotional offers or service updates where permitted by law.

You can unsubscribe from marketing emails at any time or contact us to request removal from our marketing list.

Important booking confirmations and journey updates may still be sent when necessary to provide our services.

Children’s Privacy

Our booking services are intended to be arranged by adults. We do not intentionally collect personal information directly from children under 16.

Parents or guardians may provide necessary passenger details when arranging transport for children.

Third-Party Links

Our website may contain links to external websites and services. These providers may have their own privacy policies, which we recommend reviewing.

Complaints

If you have concerns about how we handle your personal information, please contact us at info@airport-taxi-bristol.co.uk.

You also have the right to complain to the Information Commissioner’s Office (ICO).

ICO Website: https://ico.org.uk/

Changes to This Privacy Policy

We may update this policy when our services or legal requirements change. Any updates will be published on this page with a revised last-updated date.

Contact Us

For questions about this Privacy Policy, please contact:

Airport Taxi Bristol

Email: info@airport-taxi-bristol.co.uk

Telephone: 0800 246 5418

Address: 9 Ashley, Kingswood, Bristol BS15 9UD